Terms of Service

Finderlead specializes in B2B lead generation solutions based on crawling of public sources, proprietary datasets and licensed third‑party datasets. This agreement governs only the license to use the Services and does not involve any transfer of ownership of source code or databases, unless otherwise agreed in writing.

The Services are offered worldwide except for countries subject to embargoes, OFAC restrictions or equivalent sanctions regimes. The User declares they are not located in sanctioned jurisdictions or included in government watchlists.

In addition to the terms already indicated, the following are added:

section of the Dashboard where the User can: (i) manage team members; (ii) configure API limits; (iii) download usage logs; (iv) issue temporary tokens.

structured records containing names, surnames, professional titles, emails, phone numbers, URLs and verification metadata returned by the Services.

any invocation to Finderlead's documented access point, regardless of outcome (success, error, throttling).

any unauthorized access, personal data breach incident, or reasonably suspected attempt to compromise.

Allows identification and organization of B2B leads from public sources (including sellers and related information on marketplaces) and other lawfully processed data. Results may include metadata useful for commercial analysis.

Where available, enables technical checks on email contacts (e.g., formats and server responses) to improve data hygiene. Details, limits and Credit consumption are indicated in the interface and/or documentation.

May add metadata (e.g., legal name, industry, size, technology detected from public sources) to records. Export to common formats (e.g., CSV/XLSX/JSON) where provided.

Programmable access may be made available through documented endpoints, where provided. Authentication methods, limits and usage policies are indicated in the official technical documentation.

The User may opt in to experimental modules (e.g., "Finder AI Suggestions"). Data may be processed on separate infrastructure in accordance with section 10.

To use the Services, an account is required. The User warrants that the data provided are truthful, up‑to‑date and complete, and undertakes to promptly update them in the Dashboard.

The User is responsible for the confidentiality of credentials and for all activities carried out through their account. They must adopt reasonable measures (e.g., strong passwords, secure token handling) and notify us without delay in case of suspected unauthorized use.

We may offer mechanisms for authentication and team management. The User ensures that team members’ access complies with the Terms and promptly revokes those no longer necessary.

The Services operate through a Credits system. Each feature (UI or API) clearly indicates the related Credit cost before execution. Credits purchased as one‑off packages are distinct from those included in any subscription plans. Consumption occurs per operation as shown in the interface and/or documentation; in case of an error attributable to the Provider, Credits are not deducted or are re‑credited.

The User may purchase prepaid packages and/or activate recurring subscriptions. Prices, limits, included features and periodicity are those displayed in the Dashboard at the time of order and may change for the future without retroactive effect on orders already placed. Prices are expressed in the indicated currency and are net of applicable taxes, unless otherwise specified.

The validity of Credits is indicated at purchase and in the Dashboard. Credits included in subscriptions renew per period and, unless expressly stated otherwise, do not roll over between periods. Prepaid package Credits expire after the communicated validity period. Any exceptions, promotions or carry‑over policies are clearly communicated before purchase. Mandatory rights under applicable law remain unaffected.

Applicable fees are those indicated at the time of order in the Dashboard and may be subject to taxes (VAT or equivalents) according to applicable law and the billing details provided by the User.

Payment processing is handled by third‑party providers (e.g., Stripe). Finderlead does not store full card details. The User authorizes charges according to the selected plan’s terms.

Invoices and receipts are issued electronically and made available via email and/or Dashboard. The User is responsible for the accuracy of billing information.

If applicable and within legal limits, EU/UK consumers may exercise withdrawal within 14 days, provided that for digital content/services supplied immediately upon request, the right may lapse upon the start of performance. The service is primarily intended for professional (B2B) use.

Refunds may be granted in cases provided by law or for malfunctions attributable to the Provider that prevented the use of the service without reasonable alternative solutions. No refunds are due in case of abuse or use not compliant with the Terms.

Unjustified charge‑backs may result in account suspension. Coupons are subject to specific terms (expiry, limitations) indicated at issuance.

We grant a non‑exclusive, non‑transferable and revocable license to use the Services for lawful purposes and in compliance with the Terms. No rights are granted over source code or databases, unless otherwise agreed in writing.

Prohibited uses include: unlawful use, infringement of third‑party rights, attempts to circumvent security measures, non‑compliant scraping, unauthorized resale of data, use causing service degradation, reverse engineering where prohibited.

The User complies with applicable laws (including privacy, marketing and consumer protection rules) and with the terms of third‑party sites/services from which data originate. The User is responsible for their own commercial communications and the legal basis used.

We use commercially reasonable efforts to keep the Services available. Scheduled maintenance activities may be communicated with reasonable notice and performed during low‑impact windows.

Support is provided through the channels indicated in the Dashboard and/or Support page. Standard response times for ordinary tickets are indicative and not binding; specific SLAs apply only to plans that expressly provide them.

The SLA does not apply to force majeure events, third‑party provider failures, use not compliant with the Terms, or unsupported environments.

Finderlead and its licensors retain all rights, title and interest in and to the Services, software, documentation, trademarks and databases. No rights are transferred to the User except as expressly provided.

The User obtains a limited right to use the Data Output for lawful purposes related to their business. Creating competing databases and systematic unauthorized resale are prohibited.

Any suggestions or feedback may be freely used by the Provider without obligation of compensation, subject to respect for any trade secrets of the User.

Depending on the case, we act as Controller or Processor. Processing as Processor is governed by the Data Processing Addendum (DPA) available at https://finderlead.com/legal/dpa. See our Privacy Policy at /en/privacy-policy for additional details.

Legal bases and information on international transfers are described in the Privacy Policy. The Customer warrants lawful collection of personal data processed within the Services.

We use third‑party providers (e.g., cloud infrastructure, payments, email delivery) listed and kept up to date in our policies, with appropriate contractual safeguards in place.

We adopt reasonable security measures, including encryption in transit (HTTPS), access control and the principle of least privilege. We perform logging and monitoring for security and reliability purposes.

Vulnerabilities are classified and handled according to risk priority. The User undertakes to promptly report any security flaws without publicly disclosing them (responsible disclosure).

In the event of a personal data breach, we will inform the User as required by applicable law and agreements (e.g., DPA).

The Parties undertake to keep confidential the non‑public information received in relation to the Services, using it only for the purposes of the agreement.

The obligation does not apply to information that becomes public without fault, was already lawfully known, or is requested by competent authorities.

Each Party adopts reasonable measures to protect confidentiality and limits access to personnel on a need‑to‑know basis.

Subscriptions renew automatically at expiry unless canceled according to the methods indicated in the Dashboard. Prepaid packages remain valid until depletion or expiry.

We may suspend or terminate the Services in case of material breaches, fraud, non‑payment or risks to security/integrity. Unless urgent, we provide reasonable prior notice.

Upon termination, access to the Services is revoked. The User may export their data according to available features; we may retain logs and information necessary for legal obligations and defense in court.

The Services are provided "as is". We do not warrant the complete absence of errors or the accuracy or completeness of data collected from public or third‑party sources.

To the maximum extent permitted, the Provider’s overall liability is limited to the amount paid by the User for the Services in the 12 months preceding the damaging event. Indirect damages, loss of profit or goodwill are excluded.

The limitations do not apply to cases of willful misconduct or gross negligence and to other hypotheses that cannot be excluded by law.

The User shall hold harmless and indemnify the Provider from third‑party claims arising from unlawful or non‑compliant use of the Services, infringement of third‑party rights or applicable law.

The Provider will promptly notify the User of any claim and will reasonably cooperate in the defense, without prejudice to the right to take control of it.

In case of claims alleging IP rights infringement, we may modify the Services or replace them with equivalent functionality to avoid infringement, where reasonable.

We may update the Terms for legal, technical or business reasons. The update date is indicated at the top of the document.

Changes may be communicated through the Dashboard and/or email. Continued use after the effective date constitutes acceptance. If you disagree, you may cease using the Services.

Any price changes apply to renewals or new orders; orders already placed are not retroactively modified.

We may assign the agreement or subcontract parts of the Services, while ensuring no lower level of protection. The User may not assign without written consent, except for business transfers or reorganizations.

In case of merger, acquisition or other corporate transaction, the agreement will continue with the new entity, without prejudice to the User’s right of withdrawal where provided by law.

Material communications may be provided through the Dashboard and/or emails associated with the account.

Neither Party shall be liable for failures due to causes beyond their reasonable control (e.g., natural events, wars, government acts, widespread network outages, strikes).

The Parties shall cooperate in good faith to mitigate effects and resume activities as soon as possible.

The provisions intended to survive termination (including confidentiality, IP rights, limitations of liability and governing law) shall remain in force.

These Terms, together with referenced policies and the order, constitute the entire agreement. In case of conflict, the order, then these Terms, then the policies prevail, unless otherwise agreed in writing.

Electronic signatures and digital acceptances are equivalent to handwritten signatures to the extent permitted by law.

The invalidity of a clause shall not affect the remaining ones. Failure or delay in enforcement does not constitute a waiver.

Unless mandatory rules provide otherwise, this agreement is governed by the laws of England and Wales and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. For consumers, the courts provided by applicable consumer protection law also apply.

The User may resort to ADR/ODR mechanisms where applicable (e.g., EU ODR platform). Details and links are available in our policies or upon request.

Where provided by specific agreements, the Parties may refer disputes to arbitration under a recognized set of rules, with seat and language as agreed.

Official contacts are listed on the Support page and/or in the Dashboard (e.g., support form). Contractual communications may be sent through those channels.

For standard requests, the initial business response time is typically within 2 business days. Specific SLAs may apply to dedicated plans.

Support is provided in the languages indicated on the Website during business hours on working days, unless otherwise provided for plans with extended coverage.